Refunds when you cancel
The refund depends on how much notice you give, counted from the start time of your booking (pickup, check-in or start of the activity).
| When you cancel | Refund of what you've paid |
|---|---|
| 3 days (72 hours) or more before the start | 100% |
| 1 day (24 hours) or more before the start | 50% |
| Less than the times above, or a no-show | 0% |
Some services booked through partners — scuba, adventure activities, houseboats, train or flight tickets in a tour package — may have stricter terms; we tell you before you confirm.
How to cancel
- Online: open Track your booking, enter your reference and phone number, and choose “Request cancellation”.
- Or call the desk on +91 92075 35648.
We confirm the cancellation and the refund amount by phone or message. Refunds of online payments go back to the same UPI account, card or bank account, usually within 5–7 working days of our confirmation.
Security deposits
The refundable deposit for a rental is returned in full when the vehicle comes back as it left, usually at the desk and always within 7 days. Late return, extra kilometres, fuel, damage or traffic fines (e-challans) may be deducted — you'll get an itemised statement.
Charges on return
- Late return: 60 minutes' grace, then ₹100 per hour, up to a day's rent per day late.
- Extra kilometres: ₹10 per km over the vehicle's daily limit (shown on each vehicle).
- Fuel: return with the same level, or we top up at ₹40 (two-wheelers) / ₹400 (cars) per eighth of a tank.
If we have to cancel
If we can't provide what you booked — a vehicle breakdown, bad weather for an activity — we offer an alternative or a full refund of what you paid.
Refund timing
Refunds go back the way you paid (cash, UPI, card or bank transfer), normally within 7 days of the cancellation being confirmed.
Last updated 02 Oct 2026.